ISO 9001:2015 Certification requires for a quality management system when an organization: Needs to demonstrate its ability to consistently provide products and services that meet customer requirements, applicable statutory and regulatory requirements, Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.